Refund policy
Regattos Naas · Last updated 4 November 2026
Who handles refunds
Every cancellation and refund for an order placed on this website is decided and paid by Regattos Naas. Your payment goes to Regattos Naas, not to YoFood: YoFood provides the ordering system but cannot cancel orders or issue refunds. Please contact us directly about any order.
Cancelling an order
Food is prepared to order and perishes quickly, so the 14-day cancellation right for online purchases does not apply. You can still ask us to cancel: phone us as soon as possible. If we have not started preparing your order, we will cancel it and refund you in full. Once preparation has started, we may not be able to.
If something is wrong with your order
If an item is missing, incorrect or not of the standard you would expect, contact us as soon as possible, and within 24 hours of receiving your order, with your order number. A photo helps. Depending on the problem, we will offer a replacement or a full or partial refund.
Orders we cancel
If we cancel your order, or cannot supply part of it, we refund what you paid for anything not supplied, including any delivery fee for an order we did not deliver.
Late, failed and uncollected orders
If your order arrives much later than the time we gave you, contact us and we will consider a full or partial refund. We do not usually refund an order that could not be delivered because the address or phone number given was wrong or nobody was available to receive it, or an order that was not collected.
How refunds are paid
Refunds go back to the payment method you used. Card and online payment refunds usually reach you within 5 to 10 working days, depending on your bank or provider. Cash payments are refunded in cash, or as agreed with you.
DRS charges
The DRS charge on a drink is returned to you when you bring the empty container to a DRS return point, not by us. If we refund a drink you did not receive, its DRS charge is refunded with it.
Your statutory rights
This policy does not affect your rights under Irish consumer law, including your right to a remedy when goods are faulty or not as described.
Contact us
To cancel an order or ask for a refund, contact Regattos Naas.