Terms and conditions
Regattos Naas · Last updated 4 November 2026
Who you are dealing with
These terms apply to every order you place on this website. In them, “we”, “us” and “our” mean Regattos Naas. Your contract is with Regattos Naas, which prepares your food, takes your payment and is responsible for your order.
This website and its ordering system are provided by YoFood, an online ordering platform. YoFood supplies the technology only: it does not prepare, sell or deliver food, take payment for orders or handle refunds.
By placing an order you accept these terms. Our privacy policy explains how we use your personal information.
Placing an order
Your order is an offer to buy the items in your basket. It is accepted once we confirm it. We may decline or cancel an order, for example when an item has sold out, the kitchen is too busy or the address is outside our delivery area. If we do, we will tell you and refund anything you have paid.
Please check your order, contact details and address before you pay. We cannot be responsible for an order that goes astray because details were given wrongly.
Prices and payment
Prices are shown on the menu and include VAT. Delivery fees, service charges and DRS charges are shown at checkout before you pay. We may correct an obvious pricing error before accepting your order.
Card and online payments are processed by our payment provider. Neither we nor YoFood see or store your full card details. Where we accept cash, please pay the full amount on collection or delivery.
Collection and delivery
Ready and delivery times are estimates. We do our best to meet them, but busy periods, traffic and weather can cause delays. We deliver only within the delivery areas shown at checkout, and someone must be available at the address given to receive the order. Orders for collection should be picked up at the time given.
Allergens and dietary needs
Allergen information is shown on the menu and is available from us on request. Our kitchen handles allergens, so we cannot guarantee that any dish is free from traces of them. If you have a severe allergy, contact us before ordering and mention it in your order notes.
Age-restricted products
Where we sell alcohol or other age-restricted products, you must be 18 or over to buy them. We may ask for photo ID on delivery or collection and keep those items back if it is not shown.
Your account
You can order as a guest or create an account. Keep your password private: you are responsible for orders placed with your account. To close your account, contact us.
Offers, coupons and loyalty points
Offers and coupon codes are subject to the conditions shown with them, cannot be exchanged for cash and may be withdrawn at any time. Where we run a loyalty scheme, points have no cash value, belong to your account and may be changed or ended with reasonable notice.
Cancellations and refunds
Our refund policy follows. It is also published on its own page.
Who handles refunds
Every cancellation and refund for an order placed on this website is decided and paid by Regattos Naas. Your payment goes to Regattos Naas, not to YoFood: YoFood provides the ordering system but cannot cancel orders or issue refunds. Please contact us directly about any order.
Cancelling an order
Food is prepared to order and perishes quickly, so the 14-day cancellation right for online purchases does not apply. You can still ask us to cancel: phone us as soon as possible. If we have not started preparing your order, we will cancel it and refund you in full. Once preparation has started, we may not be able to.
If something is wrong with your order
If an item is missing, incorrect or not of the standard you would expect, contact us as soon as possible, and within 24 hours of receiving your order, with your order number. A photo helps. Depending on the problem, we will offer a replacement or a full or partial refund.
Orders we cancel
If we cancel your order, or cannot supply part of it, we refund what you paid for anything not supplied, including any delivery fee for an order we did not deliver.
Late, failed and uncollected orders
If your order arrives much later than the time we gave you, contact us and we will consider a full or partial refund. We do not usually refund an order that could not be delivered because the address or phone number given was wrong or nobody was available to receive it, or an order that was not collected.
How refunds are paid
Refunds go back to the payment method you used. Card and online payment refunds usually reach you within 5 to 10 working days, depending on your bank or provider. Cash payments are refunded in cash, or as agreed with you.
DRS charges
The DRS charge on a drink is returned to you when you bring the empty container to a DRS return point, not by us. If we refund a drink you did not receive, its DRS charge is refunded with it.
Your statutory rights
This policy does not affect your rights under Irish consumer law, including your right to a remedy when goods are faulty or not as described.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for delays or failures caused by events outside our reasonable control. Nothing in these terms limits liability that the law does not allow us to limit, including for death or personal injury caused by negligence, or affects your statutory rights as a consumer.
Changes to these terms
We may update these terms from time to time. The version on this page when you place an order is the one that applies to it.
Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute. If you live elsewhere in the EU, you keep the protection of the consumer laws of your own country.
Contact us
For anything about these terms, an order or a refund, contact Regattos Naas.